udesk模板自定义字段查询

gic-platform-udesk-api/src/main/java/com/gic/udesk/constant/AgentPermissionEnum.java

+package com.gic.udesk.constant;
+
+import java.util.ArrayList;
+import java.util.HashMap;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * udesk自定义字段 客服权限
+ * @ClassName: CalculateResultTypeEnum

+ * @Description: 

+ * @author guojuxing

+ * @date 2019/12/25 2:36 PM

+ */
+public enum AgentPermissionEnum {
+    READONLY("readonly", "客服可见，但不可编辑"),
+    READWRITE("readwrite", "客服可编辑"),
+    MUST("must", "客服必填");
+
+    private String code;
+
+    private String message;
+
+    private AgentPermissionEnum(String code, String message) {
+        this.code = code;
+        this.message = message;
+    }
+
+    public static List<Map<String, Object>> list() {
+        List<Map<String, Object>> result = new ArrayList<>();
+        for (AgentPermissionEnum permissionEnum : values()) {
+            Map<String, Object> temp = new HashMap<>(4);
+            temp.put("key", permissionEnum.getCode());
+            temp.put("value", permissionEnum.getMessage());
+            result.add(temp);
+        }
+        return result;
+    }
+
+    public String getCode() {
+        return code;
+    }
+
+    public void setCode(String code) {
+        this.code = code;
+    }
+
+    public String getMessage() {
+        return message;
+    }
+
+    public void setMessage(String message) {
+        this.message = message;
+    }
+}

gic-platform-udesk-api/src/main/java/com/gic/udesk/constant/CalculateResultTypeEnum.java

+package com.gic.udesk.constant;
+
+import java.util.ArrayList;
+import java.util.HashMap;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * udesk自定义字段 计算字段的计算结果类型
+ * @ClassName: CalculateResultTypeEnum

+ * @Description: 

+ * @author guojuxing

+ * @date 2019/12/25 2:36 PM

+ */
+public enum CalculateResultTypeEnum {
+    NUMERIC("numeric", "数字"),
+    DURATION("duration", "时长"),
+    PERCENTAGE("percentage", "百分比");
+
+    private String code;
+
+    private String message;
+
+    private CalculateResultTypeEnum(String code, String message) {
+        this.code = code;
+        this.message = message;
+    }
+
+    public static List<Map<String, Object>> list() {
+        List<Map<String, Object>> result = new ArrayList<>();
+        for (CalculateResultTypeEnum permissionEnum : values()) {
+            Map<String, Object> temp = new HashMap<>(4);
+            temp.put("key", permissionEnum.getCode());
+            temp.put("value", permissionEnum.getMessage());
+            result.add(temp);
+        }
+        return result;
+    }
+
+    public String getCode() {
+        return code;
+    }
+
+    public void setCode(String code) {
+        this.code = code;
+    }
+
+    public String getMessage() {
+        return message;
+    }
+
+    public void setMessage(String message) {
+        this.message = message;
+    }
+}

gic-platform-udesk-api/src/main/java/com/gic/udesk/constant/CustomFieldContentTypeEnum.java

+package com.gic.udesk.constant;
+
+import java.util.ArrayList;
+import java.util.HashMap;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * udesk自定义字段 字段类型
+ * @ClassName: CustomFieldContentTypeEnum

+ * @Description: 

+ * @author guojuxing

+ * @date 2019/12/25 2:34 PM

+ */
+public enum CustomFieldContentTypeEnum {
+    TEXT("text", "单行文本"),
+    AREA_TEXT("area_text", "多行文本"),
+    DATE("date", "日期"),
+    TIME("time", "时间"),
+    DATE_TIME("datetime", "日期时间"),
+    LINK("link", "超链接"),
+    LOCATION("location", "地理位置"),
+    NUMBER("number", "正整数"),
+    NUMERIC("numeric", "数值"),
+    DROPLIST("droplist", "下拉列表"),
+    RADIO("radio", "单选"),
+    CHECKBOX("checkbox", "多选"),
+    CHAINED_DROPLIST("chained_droplist", "级联"),
+    CALCULATE("calculate", "计算字段");
+
+    private String code;
+
+    private String message;
+
+    private CustomFieldContentTypeEnum(String code, String message) {
+        this.code = code;
+        this.message = message;
+    }
+
+    public static List<Map<String, Object>> list() {
+        List<Map<String, Object>> result = new ArrayList<>();
+        for (CustomFieldContentTypeEnum permissionEnum : values()) {
+            Map<String, Object> temp = new HashMap<>(4);
+            temp.put("key", permissionEnum.getCode());
+            temp.put("value", permissionEnum.getMessage());
+            result.add(temp);
+        }
+        return result;
+    }
+
+    public String getCode() {
+        return code;
+    }
+
+    public void setCode(String code) {
+        this.code = code;
+    }
+
+    public String getMessage() {
+        return message;
+    }
+
+    public void setMessage(String message) {
+        this.message = message;
+    }
+}

gic-platform-udesk-api/src/main/java/com/gic/udesk/constant/CustomerPermissionEnum.java

+package com.gic.udesk.constant;
+
+import java.util.ArrayList;
+import java.util.HashMap;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * udesk自定义字段 客户权限
+ * @ClassName: CalculateResultTypeEnum

+ * @Description: 

+ * @author guojuxing

+ * @date 2019/12/25 2:36 PM

+ */
+public enum CustomerPermissionEnum {
+    NONE("none", "客户不可见"),
+    READONLY("readonly", "客户可见，但不可编辑"),
+    READWRITE("readwrite", "客户可编辑"),
+    MUST("must", "客户必填");
+
+    private String code;
+
+    private String message;
+
+    private CustomerPermissionEnum(String code, String message) {
+        this.code = code;
+        this.message = message;
+    }
+
+    public static List<Map<String, Object>> list() {
+        List<Map<String, Object>> result = new ArrayList<>();
+        for (CustomerPermissionEnum permissionEnum : values()) {
+            Map<String, Object> temp = new HashMap<>(4);
+            temp.put("key", permissionEnum.getCode());
+            temp.put("value", permissionEnum.getMessage());
+            result.add(temp);
+        }
+        return result;
+    }
+
+    public String getCode() {
+        return code;
+    }
+
+    public void setCode(String code) {
+        this.code = code;
+    }
+
+    public String getMessage() {
+        return message;
+    }
+
+    public void setMessage(String message) {
+        this.message = message;
+    }
+}

gic-platform-udesk-api/src/main/java/com/gic/udesk/dto/customfield/UdeskCustomFieldOptionDTO.java

+package com.gic.udesk.dto.customfield;
+
+import java.io.Serializable;
+import java.util.List;
+
+/**
+ * 自定义字段，级联选项值
+ * @ClassName: UdeskCustomFieldOptionDTO

+ * @Description: 

+ * @author guojuxing

+ * @date 2019/12/25 10:14 AM

+ */
+public class UdeskCustomFieldOptionDTO implements Serializable{
+    private static final long serialVersionUID = -5864719910960739518L;
+    /**
+     * 选项文字描述
+     */
+    private String title;
+    private String value;
+    private List<UdeskCustomFieldOptionDTO> subs;
+
+    public String getTitle() {
+        return title;
+    }
+
+    public void setTitle(String title) {
+        this.title = title;
+    }
+
+    public String getValue() {
+        return value;
+    }
+
+    public void setValue(String value) {
+        this.value = value;
+    }
+
+    public List<UdeskCustomFieldOptionDTO> getSubs() {
+        return subs;
+    }
+
+    public void setSubs(List<UdeskCustomFieldOptionDTO> subs) {
+        this.subs = subs;
+    }
+}

gic-platform-udesk-api/src/main/java/com/gic/udesk/dto/customfield/UdeskResCustomFieldDTO.java

+package com.gic.udesk.dto.customfield;
+
+import java.io.Serializable;
+import java.util.List;
+
+/**
+ * 自定义字段
+ * @ClassName: UdeskResCustomFieldDTO

+ * @Description: 

+ * @author guojuxing

+ * @date 2019/12/25 10:10 AM

+ */
+public class UdeskResCustomFieldDTO implements Serializable{
+    private static final long serialVersionUID = 91651103459824362L;
+
+    /**
+     * 执行结果码，1000代表成功
+     */
+    private Integer code;
+
+    private List<UdeskResCustomFieldDataDTO> fields;
+
+    public Integer getCode() {
+        return code;
+    }
+
+    public void setCode(Integer code) {
+        this.code = code;
+    }
+
+    public List<UdeskResCustomFieldDataDTO> getFields() {
+        return fields;
+    }
+
+    public void setFields(List<UdeskResCustomFieldDataDTO> fields) {
+        this.fields = fields;
+    }
+}

gic-platform-udesk-api/src/main/java/com/gic/udesk/dto/customfield/UdeskResCustomFieldDataDTO.java

+package com.gic.udesk.dto.customfield;
+
+import java.io.Serializable;
+import java.util.List;
+
+/**
+ * 自定义字段返回 数据
+ * @ClassName: UdeskResCustomFieldDataDTO

+ * @Description: 

+ * @author guojuxing

+ * @date 2019/12/25 10:11 AM

+ */
+public class UdeskResCustomFieldDataDTO implements Serializable{
+    private static final long serialVersionUID = -831985526535468454L;
+
+    private Integer id;
+    /**
+     * 字段标识
+     */
+    private String field_name;
+    /**
+     * 字段显示名称
+     */
+    private String field_label;
+    /**
+     * 字段类型
+     */
+    private String content_type;
+    /**
+     * 字段备注
+     */
+    private String comment;
+    /**
+     * 字段选项，仅选择类型字段返回
+     */
+    private List<UdeskCustomFieldOptionDTO> options;
+
+    /**
+     * 客户权限
+     */
+    private String customer_permission;
+
+    /**
+     * 客服权限
+     */
+    private String agent_permission;
+
+    /**
+     * 计算字段的计算结果类型
+     */
+    private String calculate_result_type;
+
+    public Integer getId() {
+        return id;
+    }
+
+    public void setId(Integer id) {
+        this.id = id;
+    }
+
+    public String getField_name() {
+        return field_name;
+    }
+
+    public void setField_name(String field_name) {
+        this.field_name = field_name;
+    }
+
+    public String getField_label() {
+        return field_label;
+    }
+
+    public void setField_label(String field_label) {
+        this.field_label = field_label;
+    }
+
+    public String getContent_type() {
+        return content_type;
+    }
+
+    public void setContent_type(String content_type) {
+        this.content_type = content_type;
+    }
+
+    public String getComment() {
+        return comment;
+    }
+
+    public void setComment(String comment) {
+        this.comment = comment;
+    }
+
+    public List<UdeskCustomFieldOptionDTO> getOptions() {
+        return options;
+    }
+
+    public void setOptions(List<UdeskCustomFieldOptionDTO> options) {
+        this.options = options;
+    }
+}

gic-platform-udesk-api/src/main/java/com/gic/udesk/service/UdeskBaseApiService.java

 package com.gic.udesk.service;
 
+import java.util.List;
+
 import com.gic.api.base.commons.ServiceResponse;
+import com.gic.udesk.dto.customfield.UdeskCustomFieldOptionDTO;
+import com.gic.udesk.dto.customfield.UdeskResCustomFieldDataDTO;
 import com.gic.udesk.dto.templates.UdeskResTemplatesDTO;
 
 public interface UdeskBaseApiService {
@@ -24,6 +28,15 @@ public interface UdeskBaseApiService {
     
 */
     ServiceResponse<Void> saveTapdException(String exceptionRecord);
 
+    /**
+     * 获取工单模板的自定义字段
+     * @Title: getCustomFieldFromUdeskTemplates

+     * @Description:
+    
 * @author guojuxing
+     * @param type
 1：gic基础业务 2：应用
+     * @return  com.gic.api.base.commons.ServiceResponse<com.gic.udesk.dto.templates.UdeskResTemplatesDTO>

+    
 */
+    ServiceResponse<List<UdeskResCustomFieldDataDTO>> getCustomFieldFromUdeskTemplates(Integer type);
 
-    ServiceResponse<UdeskResTemplatesDTO> getUdeskTemplates();
+    ServiceResponse<List<UdeskCustomFieldOptionDTO>> getGicServiceSelect();
 }

gic-platform-udesk-service/src/main/java/com/gic/udesk/service/outer/impl/UdeskBaseApiServiceImpl.java

@@ -2,7 +2,13 @@ package com.gic.udesk.service.outer.impl;
 
 import com.alibaba.fastjson.JSON;
 import com.gic.api.base.commons.ServiceResponse;
+import com.gic.enterprise.error.ErrorCode;
+import com.gic.udesk.dto.customfield.UdeskCustomFieldOptionDTO;
+import com.gic.udesk.dto.customfield.UdeskResCustomFieldDTO;
+import com.gic.udesk.dto.customfield.UdeskResCustomFieldDataDTO;
 import com.gic.udesk.dto.templates.UdeskResTemplatesDTO;
+import com.gic.udesk.dto.templates.UdeskResTemplatesDataDTO;
+import com.gic.udesk.dto.templates.UdeskTemplatesCustomFieldDTO;
 import com.gic.udesk.entity.TabUdeskException;
 import com.gic.udesk.entity.TabUdeskTapdRel;
 import com.gic.udesk.service.UdeskBaseApiService;
@@ -18,6 +24,8 @@ import org.springframework.stereotype.Service;
 
 import javax.annotation.PostConstruct;
 import javax.annotation.Resource;
+import java.util.ArrayList;
+import java.util.HashMap;
 import java.util.List;
 import java.util.Map;
 
@@ -37,6 +45,8 @@ public class UdeskBaseApiServiceImpl implements UdeskBaseApiService {
      */
     private final static String UDESK_TEMPLATE = "/tickets/ticket_templates";
 
+    private final static String CUSTOM_FIELD_URL = "/custom_fields";
+
     @PostConstruct
     public void init() {
         logger.info("初始化udeskTapdRelMap启动。。。。。。。。。。。。。。。");
@@ -98,12 +108,95 @@ public class UdeskBaseApiServiceImpl implements UdeskBaseApiService {
     }
 
     @Override
-    public ServiceResponse<UdeskResTemplatesDTO> getUdeskTemplates() {
-        logger.info("回复udesk工单bug链接");
-        String replyRespStr = UdeskHttpClientUtil.postUdeskJsonFromJson(UDESK_TEMPLATE, null);
-        logger.info("回复udesk工单bug链接返回为{}", replyRespStr);
+    public ServiceResponse<List<UdeskResCustomFieldDataDTO>> getCustomFieldFromUdeskTemplates(Integer type) {
+        boolean isNotRightType = type == null || (type.intValue() != 1 && type.intValue() != 2);
+        if (isNotRightType) {
+            return ServiceResponse.failure(ErrorCode.PARAMETER_ERROR.getCode(), "参数错误,数值非法");
+        }
+        logger.info("udesk工单模板链接");
+        String replyRespStr = UdeskHttpClientUtil.getUdeskJsonFromParam(UDESK_TEMPLATE, null);
+        logger.info("desk工单模板链接返回为{}", replyRespStr);
         UdeskResTemplatesDTO result = JSON.parseObject(replyRespStr, UdeskResTemplatesDTO.class);
-        return ServiceResponse.success(result);
+        if (result.getCode() == UdeskConstant.UDESK_SUCCESS_CODE) {
+            List<UdeskTemplatesCustomFieldDTO> customFieldList = null;
+            for (UdeskResTemplatesDataDTO templatesDataDTO : result.getTemplates()) {
+                if (type == 1) {
+                    //gic基础业务模板
+                    if (templatesDataDTO.getId().intValue() == 97811) {
+                        customFieldList = templatesDataDTO.getCustom_fields();
+                        break;
+                    }
+                } else {
+                    //应用模板
+                    if (templatesDataDTO.getId().intValue() == 99311) {
+                        customFieldList = templatesDataDTO.getCustom_fields();
+                        break;
+                    }
+                }
+            }
+            if (CollectionUtils.isNotEmpty(customFieldList)) {
+                List<String> fieldNameList = new ArrayList<>(customFieldList.size());
+                for (UdeskTemplatesCustomFieldDTO customFieldDTO : customFieldList) {
+                    fieldNameList.add(customFieldDTO.getField_name());
+                }
+                return ServiceResponse.success(queryUdeskCustomField(fieldNameList));
+            }
+        } else {
+            String exceptionRecord = "udesk工单模板查询异常，返回为" + replyRespStr;
+            logger.info(exceptionRecord);
+            this.saveUdeskException(exceptionRecord);
+        }
+        return ServiceResponse.success();
+    }
+
+    @Override
+    public ServiceResponse<List<UdeskCustomFieldOptionDTO>> getGicServiceSelect() {
+        Map<String, Object> params = new HashMap<>(4);
+        //枚举，取值范围：["ticket", "customer", "organization"]
+        params.put("category", "ticket");
+        logger.info("udesk工单gic基础服务级联链接");
+        String replyRespStr = UdeskHttpClientUtil.getUdeskJsonFromParam(CUSTOM_FIELD_URL, params);
+        logger.info("desk工工单gic基础服务级联返回为{}", replyRespStr);
+        UdeskResCustomFieldDTO result = JSON.parseObject(replyRespStr, UdeskResCustomFieldDTO.class);
+        if (result.getCode() == UdeskConstant.UDESK_SUCCESS_CODE) {
+            //成功
+            for (UdeskResCustomFieldDataDTO dataDTO : result.getFields()) {
+                if ("SelectField_56661".equals(dataDTO.getField_name())) {
+                    //gic基础服务级联数据
+                    return ServiceResponse.success(dataDTO.getOptions());
+                }
+            }
+        } else {
+            String exceptionRecord = "udesk工单gic基础服务级联查询异常，返回为" + replyRespStr;
+            logger.info(exceptionRecord);
+            this.saveUdeskException(exceptionRecord);
+        }
+        return ServiceResponse.failure(ErrorCode.SYSTEM_ERROR.getCode(), "无数据");
+    }
+
+    private List<UdeskResCustomFieldDataDTO> queryUdeskCustomField(List<String> fieldNameList) {
+        Map<String, Object> params = new HashMap<>(4);
+        //枚举，取值范围：["ticket", "customer", "organization"]
+        params.put("category", "ticket");
+        logger.info("udesk工单自定义字段链接");
+        String replyRespStr = UdeskHttpClientUtil.getUdeskJsonFromParam(CUSTOM_FIELD_URL, params);
+        logger.info("desk工单自定义字段返回为{}", replyRespStr);
+        UdeskResCustomFieldDTO result = JSON.parseObject(replyRespStr, UdeskResCustomFieldDTO.class);
+        if (result.getCode() == UdeskConstant.UDESK_SUCCESS_CODE) {
+            //成功
+            List<UdeskResCustomFieldDataDTO> resultList = new ArrayList<>();
+            for (UdeskResCustomFieldDataDTO dataDTO : result.getFields()) {
+                if (fieldNameList.contains(dataDTO.getField_name())) {
+                    resultList.add(dataDTO);
+                }
+            }
+            return resultList;
+        } else {
+            String exceptionRecord = "udesk工单gic基础服务级联查询异常，返回为" + replyRespStr;
+            logger.info(exceptionRecord);
+            this.saveUdeskException(exceptionRecord);
+        }
+        return null;
     }
 
 }

gic-platform-udesk-web/src/main/java/com/gic/udesk/web/controller/GicTicketController.java

+package com.gic.udesk.web.controller;
+
+import com.gic.udesk.constant.CalculateResultTypeEnum;
+import com.gic.udesk.constant.CustomFieldContentTypeEnum;
+import com.gic.udesk.constant.CustomerPermissionEnum;
+import org.apache.logging.log4j.LogManager;
+import org.apache.logging.log4j.Logger;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.bind.annotation.RestController;
+
+import com.gic.commons.webapi.reponse.RestResponse;
+import com.gic.enterprise.ano.IgnoreLogin;
+import com.gic.enterprise.utils.ResultControllerUtils;
+import com.gic.udesk.constant.AgentPermissionEnum;
+import com.gic.udesk.service.UdeskBaseApiService;
+
+@RestController
+public class GicTicketController {
+    private static final Logger LOGGER = LogManager.getLogger(GicTicketController.class);
+
+    @Autowired
+    private UdeskBaseApiService udeskBaseApiService;
+
+    @RequestMapping("/get-gic-service-select")
+    @IgnoreLogin
+    public RestResponse getGicServiceSelect() {
+        return ResultControllerUtils.commonResult(udeskBaseApiService.getGicServiceSelect());
+    }
+
+    /**
+     * 获取工单模板的自定义字段
+     * @param type 1：gic基础业务 2：应用
+     * @return
+     */
+    @RequestMapping("/get-custom-field-by-type")
+    @IgnoreLogin
+    public RestResponse getCustomFieldFromUdeskTemplates(Integer type) {
+        return ResultControllerUtils.commonResult(udeskBaseApiService.getCustomFieldFromUdeskTemplates(type));
+    }
+
+    /**
+     * udesk自定义字段 客服权限
+     * @return
+     */
+    @RequestMapping("/agent-permission-enum")
+    @IgnoreLogin
+    public RestResponse agentPermissionEnum() {
+        return RestResponse.success(AgentPermissionEnum.list());
+    }
+
+    /**
+     * udesk自定义字段 计算字段的计算结果类型
+     * @return
+     */
+    @RequestMapping("/calculate-result-type-enum")
+    @IgnoreLogin
+    public RestResponse calculateResultTypeEnum() {
+        return RestResponse.success(CalculateResultTypeEnum.list());
+    }
+
+    /**
+     * udesk自定义字段 客户权限
+     * @return
+     */
+    @RequestMapping("/custom-permission-enum")
+    @IgnoreLogin
+    public RestResponse customPermissionEnum() {
+        return RestResponse.success(CustomerPermissionEnum.list());
+    }
+
+    /**
+     * udesk自定义字段 字段类型
+     * @return
+     */
+    @RequestMapping("/custom-field-content-type-enum")
+    @IgnoreLogin
+    public RestResponse customFieldContentTypeEnum() {
+        return RestResponse.success(CustomFieldContentTypeEnum.list());
+    }
+}